Your shipping cost is calculated based on the total value of the item before taxes and the location of the address you are shipping to. Water First is currently offering a flat rate delivery fee of $10 for shipments across Canada. When you spend $90 or more at the Water First e-store, you will be eligible for free regular shipping to one Canadian address, as described above.
If you have any questions, please contact our customer service team at shop@waterfirst.ngo. Average response time is within 1-2 business days.
What carrier does Water First use to get my package to me?
Water First works with Canada Post. In case of service disruption, we will work with a variety of carriers to ensure your package gets to you.
Can I change the address or change my order once I place it?
Generally, we are not able to change an address or order after it has been submitted. However, if you contact us immediately after purchasing, we may be able to update your order in time. Orders are fulfilled within 3-5 business days after an order is placed. Once your order has been fulfilled and shipped, we are unable to make any changes and you may be responsible for reshipping costs.
You can contact us toll-free at 1-800-970-8467 or email us at shop@waterfirst.ngo. Our business hours are Monday-Friday, 8:30 am – 4:30 pm Eastern Time. Average response time is within 1-2 business days.
Do you deliver outside of Canada?
Water First ships only to Canada at the moment.
How long will it take for my order to be delivered?
Once your order is confirmed, our team will prepare and ship your order within 3-5 business days. Delivery timelines depend on Canada Post and your delivery location.
I live in the Creemore area. Can I pick up my order to save on costs?
Yes, you may! If you select “local pickup” during checkout, we will notify you when your order is ready to be picked up at our Creemore office. We are located at 10 Francis Street East.
