Frequently Asked Questions

How long will it take to receive my order? 

Our team ships orders within 3-5 business days. Shipping timelines will depend on your location.

Where does the money go?

100% of proceeds support Water First programs. When you purchase Water First merch, you are supporting clean water initiatives in Indigenous communities across Canada.

Which payment methods can I use?

We accept major credit cards and PayPal.

How do I know my order was successful?

Once your order is placed, you’ll receive a confirmation email with your order details.

Do you offer international shipping?

Unfortunately at this time we only ship Canada-wide. Stay tuned, international folk! 

Is shipping included?

Shipping is $10 plus taxes across Canada, or free with orders over $90 before taxes.

How should I care for my items?

Please follow the care instructions on the product label to ensure longevity.

How can I stay updated on new items?

Sign up for our newsletter or follow us on social media for updates on new releases!